Lost Package - Customer Uncooperative and Emotional

Modified on Tue, 17 Mar at 5:08 PM

Please relax. We can totally feel the bad mood that you didn't receive the item. And we also understand your concern that you want to get your money back. Please know we really want to provide some help for this issue, which needs our cooperation to solve this problem together. 


If you're able to get some certificate files as we said in the previous email, then we can go on to the next step of the reimbursement process. While if you do nothing, we can never move forward. So, can we agree on this? 

 

Please allow me to explain that USPS is a privately held logistics company that contracts regional shipping services in the United States. We want to provide some information for your help again as follows:


Local Post Phone Number: 1-800-275-8777

Local Tracking Number: 

  

Please reply to this email with your suggestions.

 

Best regards,

Way of Wade


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