Thank you for your reply. Could you please contact your local post office (USPS) to issue a certificate of non-receipt with an official seal? Please also know that you have the right to have your lost package (tracking number: ) investigated by USPS. A Lost Package Investigation by USPS is exactly necessary!
Besides, we have submitted a request for a refund of your order to the relevant department. However, the application requires a certificate of non-receipt issued by the local post office as proof.
Looking forward to hearing from you soon.
Thank you for your understanding and support.
Best Regards,
Way of Wade
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