Hi,
Hope everything goes well.
We found that you initiated a chargeback on order # after receiving the shoes. The reason is that the product you received was defective or damaged. Could you offer us some pictures of the defective part so we can proceed to the next step?
If you have other questions or concerns, you are welcome to contact us. We would like to help you.
To be honest, way of wade completely understands your eagerness to receive your package. In addition, if you are not satisfied with the shoes after receiving the goods, please contact us in time to arrange a return and refund service for you.
Could you cancel the chargeback you initiated for order #?
Looking forward to hearing from you soon.
We appreciate your kind help and support!
Best Regards,
Way of Wade
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