Please accept our apologies for your unpleasant shopping experience.
Your shipment with tracking number XXX is shown held by customs at the destination.
Since we first noticed that your package was delayed due to a customs inspection, we have been trying to communicate with the logistics provider, but we have not received effective feedback so far.
Based on the current situation, please also allow us to do the following verification:
"The goods entering the country must first enter the customs of the destination country for inspection. The general inspection time is 3-15 days. The customs inspection time cannot be controlled by the logistics provider."
In general, the recipient needs to contact the local customs to assist in customs clearance.
We completely understand your eagerness to receive your package, so we want to apply for a special refund for you. In addition, could you cancel the chargeback you initiated for order #XXX?
We appreciate your kind help and support!
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article