Hope everything goes well.
We found that your reason for initiating a chargeback on order # is that you did not receive a refund for a canceled or returned order.
After checking, we have not reached an agreement on the return and refund negotiations before. And you did not send the shoes back to us.
After several discussions, we would like to offer you a full refund without return. However, could you please cancel your chargeback for order # first?
Due to restrictions of the system, money will be pending and refunds cannot be processed for orders that are in dispute. If the chargeback is not canceled, we need to wait for up to 75 days for the bank to review the case after the deadline for the chargeback (). That is definitely what all of us do not want to see. Is that right?
Looking forward to receiving your prompt reply.
Looking forward to receiving your prompt reply.
Best Regards,
Way of Wade
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article