Chargeback – Charged After Canceling Subscription

Modified on Wed, 11 Mar at 6:09 PM

Hope everything is fine.

Please allow our apologies that you had an unpleasant customer experience. After checking, we found that you initiated a chargeback for order #. The reason is that you were charged for a subscription you canceled.

Is there any misunderstanding? After checking, we have not received any notification regarding your request to unsubscribe.

Also, do you misunderstand the term unsubscribe? Please know that we have not opened a subscription deduction service. For users who have successfully registered as members of our official website, we will only regularly notify our customers about new product launches, promotional activities, etc. by email without deducting money.

If you are not interested in the information we provided anymore or feel disturbed in any case, it is recommended that you click the unsubscribe button at the end of our email. If you need any assistance with the order, kindly let us know by sending us emails to our official customer service email address. We usually reply to your inquiry within 24 hours.

If you refer to the $242.16 you were charged, it is because you purchased a Way of Wade 9 Infinity Low "Balance" Black size 9 on November 10th. Your item was delivered in or to the mailbox at 11:23 am on November 21, 2022, in DENVER, CO 80227. If you are not satisfied after receiving the goods, we can provide you with a free return and refund service.

Could you please cancel the chargeback initiated on order #?

Looking forward to receiving your prompt reply!

Thank you for your understanding and kind help!