Thank you for your reply.
Please accept our apologies for the inconvenience. We have reported this issue to our factory to improve this situation in future production.
Please accept our apologies for the inconvenience. We have reported this issue to our factory to improve this situation in future production.
After checking, we noticed your order was placed on , and delivered on . We are afraid it has exceeded the return and warranty window.
As our return policy states: "We have a 60-day return policy, which means you have 60 days after receiving your item to request a return or a warranty."
It's not available for any warranty when the order is not within the warranty window. However, in view of your particularity, we have applied for an additional $ coupon for you. If you agree, we can create it for you right away.
Thank you for your understanding.
Best Regards,
Way of Wade
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