Hope everything goes well.
We fully understand your desire to return your shoes. Please kindly know that we have once again applied for a return and refund service to our leader. However, sorry to inform you that our application was rejected. The reason is that the return and refund service is arranged on the premise that the shoes are not used.
In view of your special situation, after discussion, we have tailored two solutions for you. You can choose one of 2 options.
Option A: We are willing to offer you a USD coupon, please keep the shoes without return.
Option B: We will refund USD to your original payment account, please keep the shoes without return.
Dear, to be honest, these two options are the maximum compensation we can apply for you within our ability.
If you have other suggestions, we will try our best to meet your requirements.
Looking forward to your early reply.
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