Thank you for your feedback.
From the photos you provided, we judge that your shoes may have been accidentally hooked while playing basketball.
Please know that we have submitted a return and refund request to our leadership. However, we are sorry to inform you that our application was denied. The reason is that the return and refund service is arranged on the premise that the shoes are not used.
In view of your special situation, after discussion, we have tailored two solutions for you. You can choose one of 2 options.
Option A: We are willing to offer you a USD coupon, please keep the shoes without return.
Option B: We are willing to refund USD to your original payment account, please keep the shoes without return.
Looking forward to your early reply.
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