We are really sorry for the inconvenience that caused you. We will report this issue to our factory and ask them to improve this situation in future production. About the significant dings mentioned in your email, we are not sure where the problem is coming from, but you said it will not affect the use. We hope it will not cause trouble for you in future use. About the missing XXX, we can offer two solutions for you to choose from.
First, we will arrange for the warehouse to send you the corresponding number of missing parts, which will take about a week to receive.
Second, we suggest you go to the nearby store to buy the corresponding XXX and send us an invoice. We will refund the corresponding amount of money to you.
Which one would you prefer? Considering that you can wear the shoe as soon as possible, we suggest you choose the second solution and don't forget to send us the invoice. Thank you.
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