Thank you for reaching out.
Just a gentle reminder that we currently do not offer an exchange service. Regardless of whether you’re looking to exchange or not, we kindly suggest returning the current pair of shoes and placing a new order for the correct item.
Could you please provide some photos of the shoes (especially the outsoles and tags) and the shoe box? From your description, we are not sure about the current status of the shoes.
According to our return policy, returned shoes should be unworn or unused, with tags, and in their original packaging. After our warehouse receives and evaluates the item, the refund will be initiated. So, the outsoles need to be clean and in their original condition. The tags should not be taken off.
According to our return policy, returned shoes should be unworn or unused, with tags, and in their original packaging. After our warehouse receives and evaluates the item, the refund will be initiated. So, the outsoles need to be clean and in their original condition. The tags should not be taken off.
For your convenience, we’ve included reference images below to guide you.
Looking forward to your reply.
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