How can I arrange redelivery if my package delivery has failed?

Modified on Thu, 23 Apr at 4:37 PM

We completely understand how you feel about not receiving your package. Kindly contact us at support@wayofwade.com with your order details.

Please first double-check whether the shipping address provided in order you filled in is correct, as packages are shipped based on the address entered at checkout. In some cases, delivery may fail due to an incorrect or incomplete address. It can also happen if the recipient is unavailable or if the carrier reports “no such number.”

We recommend contacting your local carrier to check whether redelivery can be arranged or if the package can be picked up, and to obtain more detailed information about its status.

If you are unable to retrieve the package, please rest assured that we will assist you in resolving this issue.