Wrong Item Shipped - Returns and Refunds in the U.S.

Modified on Tue, 17 Mar at 5:17 PM

Thank you for your feedback. 
 
We have received your concerns that you got the wrong product. Please allow us to apologize for the inconvenience caused to you.
 
After checking with our warehouse workman, this is indeed a shipping error.
 
Sorry to tell you that we do not support exchange service currently. After discussion, we are able to create a free return label for the wrong shoes and then arrange a return refund service for you. It is suggested that you place a new order for the right shoes. 
 
Looking forward to your reply.

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