Returns and Refunds - Wrong Item Returned

Hope this email finds you well. 

 

We just received feedback from our warehouse team that they received the wrong item. According to order (#), you originally purchased size [] on our website. However, you returned . Please refer to the picture below.

 

Could you please take your  to the local post office and return it to our warehouse? Please check the return shipping fee with your local carrier. After you ship the shoes out, let us know the corresponding tracking number.

 

US Warehouse Shipping Address:

 

Regarding the.  , would it be okay if we send them to your previous shipping address？

Please do not worry—once the new return is trackable, we will promptly send your  back to you.

 

Thanks for your cooperation and look forward to your reply.