Chargeback – Item Not Received (Still in Transit)

Modified on Wed, 11 Mar at 6:15 PM

Hi, 

Hope everything goes well.

We noticed that you initiated a dispute on Paypal. According to our shipping policy, all orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. After the goods are shipped out, it usually takes about 7-21 days to arrive. Link of Way of Wade Shipping Policy: https://www.wayofwade.com/pages/shipping-policy

After checking, your order was placed on  and we sent out the package on . Logistics was updated on . Please refer to the screenshot below. Therefore, it can be seen from this that our shipping timeliness and transportation timeliness are within the normal range. 

We way of wade fully understand your eagerness to receive your package. Your shipment with tracking number  is shown in normal transit and will be delivered soon. Could you please cancel the dispute you initiated for order # on PayPal?

We appreciate your kind help and support!

Best Regards,
Way of Wade

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